Policy

At Boat Gear Direct, we aim to supply high-quality marine products that perform in demanding environments. However, if something isn’t right, here’s everything you need to know about returns, refunds, and exchanges.

You may return an item within 30 days of delivery if:

• It is unused, uninstalled, and in original packaging

• It has not been exposed to moisture or marine environments

• It is not a custom order, cut-to-length, or made to order

• It is not an electrical component that has been opened or wired

• It is not classified as hazardous or restricted

Returns must be pre-approved — items sent back without authorisation may be refused or disposed of.

We do not accept returns for the following unless faulty:

Many of our products are large, bulky, and delivered by pallet. If you’re returning a palletised item:

If something isn’t right with your order:

Once your return is received and inspected, we’ll notify you via email:

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please email us at:

pk@eyemarine.co.uk

and post your item to:

Boat Gear Direct Returns
[Insert full physical returns address here]

Do not send your item back to the manufacturer.

If the item was marked as a gift when purchased and shipped directly to you:

If the item was not marked as a gift, or was shipped to the gift giver, we will send the refund to the gift giver, and they will be notified of your return.

To begin a return, contact us:

pk@eyemarine.co.uk
Include your order number, the items, and your reason for return

Do not ship any items without confirmation from our team. We aim to respond to all return requests within 1 working day.

This policy is compliant with the Consumer Contracts Regulations 2013 and does not affect your statutory rights

Last updated 14th May 2025