Terms and Conditions

Online Shop Terms and Conditions

Last updated: 20 August 2026

This website is operated by E.Y.E. Marine Limited, trading as Boat Gear Direct. In these terms, “Boat Gear Direct”, “we”, “us” and “our” mean E.Y.E. Marine Limited.

Company name: E.Y.E. Marine Limited
Company number: 05325224
VAT registration number: GB 521 2571 81
Registered office, trading address and returns address: The Gunshed, Levington, Ipswich, IP10 0LP, United Kingdom
Customer service and returns email: pk@eyemarine.co.uk
Telephone: 01473 655541

About these terms

These terms apply when you buy goods from us through boatgeardirect.co.uk. They explain how the order is formed, how payment and delivery work, and the rights and responsibilities that apply to you and to us.

If you are a consumer, these terms do not reduce the rights given to you by law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If a clause conflicts with a right that cannot lawfully be excluded, that right takes priority.

Consumers and business customers

You are a “Consumer” if you are acting wholly or mainly outside your trade, business, craft or profession. You are a “Business Customer” if you are buying wholly or mainly for business use. Clauses expressly headed “Business Customers” apply only to Business Customers.

If you buy partly for business and partly for personal use, your status will be determined by the main purpose of the purchase.

Products, descriptions and availability

We take reasonable care to describe and display goods accurately. Images are illustrative and colours, finishes and packaging may vary because of screen settings, manufacturing changes or supplier updates. Dimensions, weights and capacities are approximate unless we expressly state that they are guaranteed.

Products remain subject to availability. We may limit quantities, withdraw a product or correct a description before dispatch. If a change materially affects an order, we will contact you and, where appropriate, offer an alternative or a refund.

Manufacturer guarantees vary by product. Any available guarantee is in addition to, and does not replace, a Consumer’s statutory rights.

Product selection, measurements and intended use

We may offer product-selection or sizing assistance by telephone or email using information supplied by you. Unless we expressly agree in writing to provide a paid design or engineering service, this assistance is general product guidance and is not a guarantee that a product is suitable for every vessel, load, installation or intended use.

You are responsible for providing complete and accurate measurements, vessel details, load requirements, environmental conditions and intended use. You must check product specifications and compatibility before ordering and before installation or use.

Where a product, its instructions or good marine practice requires competent installation, inspection, testing, maintenance, corrosion monitoring, load assessment or periodic replacement, you must use a suitably competent marine professional and follow the manufacturer’s requirements. Nothing in this clause excludes liability that cannot lawfully be excluded.

Cut, fabricated and made-to-order goods

Cut rope, cut chain, fabricated parts, made-up assemblies and other goods made to your specification may have normal manufacturing or cutting tolerances. A tolerance is acceptable only where it is reasonable for the material and process and does not materially affect the product’s stated use, application or function.

Please check all specifications carefully before confirming an order. Consumer cancellation rights normally do not apply to goods made to the Consumer’s specifications or clearly personalised, although statutory rights still apply if goods are faulty, not as described or not fit for a purpose made known to us.

Placing an online order

The website guides you through the ordering process and allows you to review and correct your order before submitting it. You are responsible for checking the products, quantities, delivery address, contact details, delivery method and total price before selecting the final payment button.

Orders and contracts are concluded in English. We will not add a paid optional extra unless you expressly choose it.

By submitting an order, you make an offer to buy the goods and confirm that the information you have provided is accurate. An automated order acknowledgement confirms receipt only. It does not mean that we have accepted the order.

When the contract is formed

The contract becomes binding when we send a dispatch confirmation or otherwise confirm that the goods have been dispatched. If an order is sent in separate consignments, a separate contract is formed for each consignment when its dispatch is confirmed.

We may decline or cancel an order before dispatch where:

the product is unavailable;
the price or product information contains an obvious and material error;
delivery is unavailable to the address supplied;
we cannot obtain authorisation for payment;
fraud, misuse or a payment problem is reasonably suspected; or
the order would breach a legal or regulatory requirement.

If payment has already been taken for an order we do not accept, we will refund it promptly to the original payment method.

Prices, VAT and payment

Website prices are shown in pounds sterling and include UK VAT at the applicable rate unless the page clearly states otherwise. Delivery charges are calculated using the order’s destination, weight, volume, pallet requirements and delivery zone, and are displayed before you are asked to pay.

Payment is taken immediately when the order is submitted. We accept the payment methods made available at checkout, including major cards processed through Square and PayPal. Payment providers may carry out security and authorisation checks under their own terms.

For deliveries outside the United Kingdom, the recipient is responsible for import VAT, customs duties, tariffs, clearance charges and other local taxes or fees. These charges are not included unless the checkout expressly states otherwise.

Backorders, pre-orders and pro-forma orders

Backorders and pre-orders are accepted only where arranged with us in advance, normally by email and on a pro-forma basis. Availability, estimated timing, price, payment arrangements and the point at which the order becomes binding will be stated in the pro-forma correspondence. Unless agreed otherwise in writing, these online terms also apply.

Delivery

Delivery methods, typical times, heavy-goods requirements, overseas charges and failed-delivery provisions are set out on our Delivery Information page. Delivery dates are estimates unless we expressly agree a fixed date.

For Consumers, we will deliver without undue delay and no later than 30 days after the contract is formed unless a different period is agreed. A Consumer’s legal remedies for late or failed delivery remain unaffected.

Risk and ownership

For Consumers, risk passes when the goods come into the physical possession of the Consumer or a person identified by the Consumer to receive them. Ownership passes when we have received payment in full and the goods have been dispatched, subject to any mandatory legal rule.

For Business Customers, risk passes on delivery. The retention-of-title provisions under ‘Business Customers: retention of title’ apply.

Checking the delivery

Please inspect the packaging and goods as soon as reasonably possible. Visible transit damage or missing packages should preferably be recorded with the carrier and reported to us within two days of delivery so that evidence can be preserved and the carrier can be contacted. A failure to report within two days does not remove a Consumer’s statutory rights.

Consumer cancellation and our 30-day returns offer

Our Returns, Refunds and Cancellation Policy explains the Consumer’s statutory 14-day cancellation right, the exceptions for made-to-specification goods, how to return heavy items, refund timing and our additional voluntary 30-day returns offer.

The statutory cancellation period and the voluntary return period are different. We do not charge a restocking fee for a valid statutory cancellation. Any handling deduction during that period is limited to actual diminished value caused by handling beyond what would reasonably be allowed in a shop.

Faulty, damaged or misdescribed goods

Consumers are entitled to goods that are of satisfactory quality, fit for purpose and as described. If goods do not meet these standards, the Consumer may have legal rights to reject, repair, replacement, price reduction or refund. Contact pk@eyemarine.co.uk with the order number and details. We will bear reasonable return costs where the goods are faulty, damaged on delivery, misdescribed or incorrectly supplied.

Business Customers must inspect goods promptly and notify us of a reasonably discoverable defect within a reasonable time, giving us a fair opportunity to inspect and, where appropriate, repair, replace or refund. This does not apply where a shorter limit would be unreasonable or unlawful.

Returns by Business Customers

Business Customers do not have the statutory consumer cancellation right. A non-faulty business return requires our prior written agreement and may be subject to reasonable collection, handling, testing and restocking charges stated when the return is authorised. Bespoke, cut, used, installed or specially obtained goods will not normally be accepted unless faulty or otherwise agreed.

Our liability to Consumers

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses where a Consumer uses the goods for a commercial purpose.

We are not responsible for loss caused by inaccurate information supplied by the customer, an unsuitable application not made known to us, failure to follow product instructions, lack of competent installation or inspection, unauthorised modification, misuse, overloading, normal wear, neglect or corrosion, except to the extent that we caused the loss or the law does not allow liability to be excluded.

Liability that is not excluded

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot lawfully be excluded, liability under the Consumer Protection Act 1987 to the extent it cannot be excluded, or any other liability that the law does not permit us to exclude or limit.

Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, carrier disruption, port disruption, industrial action, cyber incidents, supplier failure, import delay or government action. We will take reasonable steps to reduce the effect, keep you informed and perform as soon as reasonably possible. Consumer cancellation and refund rights that apply because of a serious delay remain unaffected.

Business Customers: quotations, credit and payment

This clause applies only to Business Customers.

Unless stated otherwise, a quotation is valid for 10 days because market prices, exchange rates and import costs can change.
Approved credit accounts are available only on application and on the payment terms confirmed in writing.
If an amount is overdue, we may charge interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
We may suspend further deliveries, cancel undelivered instalments or require cleared payment if an account is overdue or creditworthiness reasonably deteriorates.
Each staged or instalment delivery may be invoiced separately. A delay affecting one instalment does not automatically entitle the customer to cancel unaffected instalments.
Where goods are ready but cannot be delivered because of the customer, we may store them and charge reasonable storage, insurance and redelivery costs after giving notice.

Business Customers: retention of title

For Business Customers, risk passes on delivery, but ownership remains with E.Y.E. Marine Limited until all sums due under the order and any other overdue account have been received in cleared funds.

Until ownership passes, the Business Customer must keep the goods identifiable, store them safely and separately where practicable, maintain appropriate insurance and not remove identifying marks. The Business Customer may resell goods in the ordinary course of business before ownership passes, but that authority ends automatically if it becomes insolvent or we lawfully terminate it. To the extent permitted by law and on reasonable notice, we may enter premises where our identifiable goods are stored to inspect or recover them after payment becomes overdue.

Business Customers: specifications and liability

A Business Customer is responsible for the accuracy, completeness and legal use of any drawing, measurement, specification, brand asset or instruction it supplies. It must indemnify us against third-party intellectual-property claims caused by our following material supplied by that customer, except to the extent caused by our own act or omission.

Subject to the ‘Liability that is not excluded’ section, we are not liable to a Business Customer for indirect or consequential loss, loss of profit, revenue, business, contracts, anticipated savings, goodwill or business interruption. Subject to the ‘Liability that is not excluded’ section, our total aggregate liability arising from an order is limited to 100% of the price paid or payable for the goods giving rise to the claim. These limitations apply only to the extent that they are reasonable and lawful.

Complaints

Please send complaints to pk@eyemarine.co.uk or write to The Gunshed, Levington, Ipswich, IP10 0LP. Paul Kelly is the first point of contact. If the matter is not resolved, ask for it to be escalated to Adam Markwell.

We do not currently subscribe to an alternative dispute resolution scheme and are not members of a trade association for this purpose. This does not affect the right to seek independent advice or use the courts.

Personal information

We process personal information in accordance with our Privacy Policy. Payment information is also processed by Square or PayPal under their respective privacy information.

General

We may transfer our rights and obligations under a contract where this does not reduce a Consumer’s rights. You may transfer your rights only with our written agreement, except where the law permits otherwise. If a court finds part of these terms invalid, the remaining provisions continue. A delay in enforcing a right is not a waiver. Only the parties to the contract may enforce it, except where the law provides otherwise.

Governing law and jurisdiction

These terms and each contract are governed by the law of England and Wales. A Consumer living elsewhere in the United Kingdom or another country keeps any mandatory protections and rights to bring proceedings that apply in the country where they live. Business Customers submit to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

The version in force when the order is placed applies to that order. We may update these terms for future orders. The version date appears at the top of the page.